Refund and Returns Policy

Effective Date: [28 Feb 2026]

Thank you for shopping with us. We aim to ensure you’re satisfied with your purchase. If you’re not completely happy, we’re here to help.

1. Eligibility for Returns

You may request a return if:

• The item is defective, damaged, or not functioning upon arrival
• You received the wrong product
• The product has manufacturing defects

Returns must be requested within 7 days of delivery.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Used, altered, or physically damaged items
• Products damaged due to misuse, mishandling, or improper installation
• Accessories such as earphones, chargers, cables, screen protectors, or cases once opened or used (for hygiene and safety reasons)
• Items purchased during clearance or sale offers (unless defective)

3. Condition of Returned Items

To be eligible for a return, the product must:

• Be in original condition (unused, unaltered)
• Include original packaging, manuals, warranty cards, and accessories
• Have the invoice or proof of purchase

4. Return Process

1. Contact our support team at [sales@i-shop.be / WhatsApp +447448821204] within 7 days of delivery
2. Share your order ID, issue details, and clear photos or videos of the product
3. Once approved, we’ll provide return instructions
4. After inspection, we will proceed with a replacement or refund

5. Refund Policy

• Approved refunds will be processed within 7–10 business days after product inspection
• Refunds will be issued via the original payment method
• Shipping charges (if any) are non-refundable, unless the return is due to our error

6. Replacement Policy

• Replacements are subject to product availability
• If the same product is unavailable, you may choose:
  • A similar product, or
  • A full refund

7. Shipping Costs

• If the return is due to a defective or incorrect product, we will cover return shipping
• For other approved returns, return shipping costs may be borne by the customer

8. Cancellations

• Orders can be cancelled before shipment
• Once shipped, cancellation is not allowed, and standard return conditions apply

9. Warranty Claims

Some products may come with a brand warranty. Warranty claims must be handled directly with the manufacturer unless stated otherwise.

10. Contact Us

For return or refund assistance, contact us at:

Email: [sales@i-shop.be]
Phone/WhatsApp: [+447448821204]
Business Hours: [Mon – Sat From 10:00 until 18:00]